Privacy Policy - The Urban Veil | Online Hijab store in UK

Your privacy is important to The Urban Veil (“we” or “us”). This policy informs you about how we process your data and your rights regarding it. Personal data is any information that can be connected to you as a private person, such as your name and contact information.

In summary, we process your data:

To handle and deliver your order.
To provide offers and inspiration through newsletters, text messages, and targeted marketing in social media and other online and offline media.
To communicate with you and respond to your questions.
To remind you of an abandoned shopping cart.
To create and maintain a customer account, including features such as favourites.
To comply with legal obligations (e.g., consumer and accounting laws).

You have various rights under data protection law, such as the right to object to marketing. For more details on your rights and how to exercise them, please read the full policy below.

1. What Type of Personal Information Do We Keep?

We may collect the following personal information from users of our Website: name, e-mail address, postal address, telephone number, date of birth, gender, and bank account number (provided by the customer in case of refunds) when you visit the Website, place an order online, contact our team, or participate in promotions or questionnaires.

Providing these details is necessary to offer you optimal service. Without these details, we may not be able to meet your needs fully.

2. How The Urban Veil Uses Your Details

Improve your shopping experience.
Process your online orders, including sending e-mails about delivery status.
Process order returns.
Contact you if there is any issue with your order or for other logistical reasons.
Respond to your queries.
Handle any claims for damaged or returned products, including a photo of the damaged product and receipt, along with complete order details.
Review and address any claims related to product dissatisfaction or general dislike.
Process refunds, including shipping costs, if applicable.

3. Does The Urban Veil Share My Details?

We expressly inform and guarantee users that their details will not be shared with third parties without their express, informed, and unequivocal consent.

We share personal details only in the following circumstances:

To ensure payment, our payment provider(s) will have access to your data.
To deliver your goods and handle any returns, we share your data with a carrier.
To collect and publish your reviews on our website, we share your data with the supplier providing the technical solution for reviews.
If a friend has referred you, we will share a hashed ID (text ID) of your email address with a supplier to determine if we should compensate the referrer. Note that the supplier cannot access your actual email address.
For marketing purposes, including targeted advertising on social media, we share your data with marketing service providers such as Google and Facebook.
We may share personal data with IT suppliers that process it on our behalf for IT services.

If you require more detailed information about who we share your data with, please contact us.

4. Do We Transfer Your Data Outside of the UK/EU?

The Urban Veil generally processes your data within the UK/EU but occasionally uses suppliers outside of these areas. When transferring data outside the UK/EU, we ensure an adequate level of protection.

We may transfer your data to the USA and work with suppliers for services such as sending newsletters and marketing relevant products. US suppliers are certified under the Privacy Shield framework, which ensures compliance with high data protection standards.

For questions about data transfers or safety measures, please contact us.

5. How Can You Affect Our Processing of Your Data?

Under data protection legislation, you have the following rights:

Right to Withdraw Consent and to Object to Processing: You can withdraw consent for processing at any time. You also have the right to object to processing based on legitimate interests, especially for marketing purposes.
Right to Access: You can request confirmation and a copy of the personal data we process about you.
Right to Rectification: You can request corrections to inaccurate or incomplete personal data.
Right to Erasure (“The Right to be Forgotten”) and Restriction of Processing: Under certain conditions, you can request deletion or restriction of processing of your data.
Right to Lodge a Complaint: You can complain to a supervisory authority in your country of residence if you believe your data protection rights are being infringed.
Right to Data Portability: You can request to transfer your data to another organization in a structured, commonly used, and machine-readable format.

For more details on how to exercise your rights, contact us.

6. How and Why Do We Process Your Data?

Our processing includes the following purposes:

Before Making a Purchase:

Abandoned Cart Reminders: We process your email address and cart information to remind you of items left in the cart. Data is retained for up to five days from the time you add items to the cart.
Answering Queries: We process your contact details and any information provided to respond to questions. Data is retained for three years or as legally required.

For Purchase and Agreement Processing:

Order Administration: We process payment information and IP addresses to manage your purchase. Data is retained for twelve months from the order date.
Returns and Complaints: We process personal details and order information to handle returns and complaints. Data is retained for twelve months from the purchase date.

To Handle Reviews:

Review Requests: We use your contact details and order information to request feedback on your experience. Data is retained until the request is sent.

To Manage Your Customer Account:

Account Management: We process account details and security information to manage your account. Data is retained for two years from your last login or until you request account deletion.

To Communicate News and Offers:

Marketing: We process your email address and purchase history to send newsletters and offers. You can unsubscribe at any time. Data is retained for two years from your last purchase if not objected to earlier.

For targeted marketing and publishing reviews:

Social Media and Reviews: We process images and reviews you share on social media. Data is retained until you request removal.

Cookies: For information about our cookies policy, please refer to our separate cookie policy.

7. How We Assess the Balancing of Interests

For some processing activities, we rely on legitimate interests. We assess these interests to ensure they outweigh your rights and interests. For details, please contact us.

Contact Information:

The Urban Veil

Email: theurbanveiluk@gmail.com

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will be effective upon posting.